Frequently Asked Questions & Clinical Governance
Everything you need to know about our practitioner-exclusive model, quality standards, operational framework, and compliance guidelines.
Patient Access & Order Management
Yes. Axivion Nutrition operates under a strict “Practitioner-Exclusive” distribution model. Our products are not available on open direct-to-consumer websites, retail stores, or third-party marketplaces. Access to our catalog requires a unique invitation or authorization link provided by an eligible healthcare professional or licensed practitioner.
Axivion Nutrition products are designed to be used in accordance with the guidance of an appropriate healthcare professional. If you terminate or pause your professional care relationship with your referring practitioner, it is your responsibility to notify us.
Your account may remain technically active to avoid unnecessary interruption of your ordering access. However, Axivion Nutrition does not provide medical advice, diagnosis, or individualized treatment. Any continued use or subsequent purchase of products without active professional guidance is undertaken at the customer’s own discretion and responsibility.
Axivion Nutrition does not assume responsibility for use that is inconsistent with product labeling, applicable instructions, or the guidance of a qualified healthcare professional.
Patients can choose automated recurring shipments for products recommended by their practitioner. Subscriptions are designed to help maintain continuity of supply. Subscriptions can be adjusted, paused, or canceled at any time directly through your secure patient portal, subject to the applicable subscription terms.
Practitioner Accounts & Practice Operations
Practitioner accounts are limited to appropriately credentialed healthcare professionals and practitioners whose professional credentials permit them to recommend or provide dietary supplements within the scope of their practice. Depending on the applicable jurisdiction and professional scope of practice, this may include Medical Doctors (MD), Doctors of Osteopathic Medicine (DO), Naturopathic Doctors (ND), Doctors of Chiropractic (DC), Registered Dietitians (RD), Certified Clinical Nutritionists (CCN), and other appropriately credentialed professionals.
Eligibility may vary by state and by professional scope of practice. Axivion Nutrition reserves the right to request documentation of professional credentials or licensure at any time.
To support account verification, applicants may be required to make the following good-faith representation during registration:
Axivion Nutrition may conduct periodic or random compliance reviews. Accounts found to contain materially false or misleading credential information may be suspended or permanently terminated.
None. You are never required to purchase minimum quantities or carry physical inventory. You may utilize our platform purely for zero-touch, direct-to-patient fulfillment. However, for practices wishing to hand patients their first supply immediately in-office to guarantee initial protocol adherence, you may purchase products at practitioner pricing to keep a targeted stock on hand. There are no mandatory packages or long-term commitments.
Once approved, your Practitioner Portal may provide access to relevant patient order information, subscription statuses, and refill activity, subject to applicable privacy requirements and patient authorization.
This information is intended to support practice administration and help practitioners monitor product ordering and refill activity. Axivion Nutrition does not independently monitor patients’ clinical conditions, determine treatment plans, or make clinical adjustments. All clinical decisions remain the responsibility of the patient’s appropriately qualified healthcare practitioner.
Shipping, Logistics & Return Policies
[SEMI-COMPLETE LOGISTICS FRAMEWORK] Same-Day Shipping is available for qualified orders placed before [INSERT CUT-OFF TIME, e.g., 2:00 PM EST], Monday through Friday. Orders placed after the cut-off time or on weekends are processed on the following business day.
- Standard Shipping Transit Time: [INSERT TIMELINE, e.g., 2–5 business days across the contiguous US].
- Expedited Options: Available at checkout.
- Shipping Liability: To the extent permitted by applicable law, shipping delays caused by carriers, severe weather, or other circumstances outside Axivion Nutrition’s reasonable control are not the responsibility of Axivion Nutrition. Claims concerning lost, damaged, or misdelivered packages will be handled in accordance with our applicable shipping and customer-support policies.
[SEMI-COMPLETE RETURN FRAMEWORK] Because dietary supplements are consumable products, our return policy is designed to protect product integrity and customer safety:
- Unopened Products: Unopened items with intact safety seals may be returned within [INSERT DAYS, e.g., 30 days] of purchase, subject to prior authorization and a [INSERT % IF APPLICABLE, e.g., 15% restocking fee].
- Opened/Used Products: Opened products or items with broken seals are generally not eligible for return or refund, except where required by applicable law or where the product is defective.
- Damaged or Defective Goods: If your order arrives damaged or appears defective, notify our support team within 48 hours of delivery with photographic evidence where reasonably available so that we can assess the issue and arrange an appropriate resolution.
Safety, FDA Compliance & Medical Disclaimers
Axivion Nutrition does not represent that its dietary supplements or their individual structure/function claims have been evaluated or approved by the Food and Drug Administration.
Axivion Nutrition products are dietary supplements intended to support general health and normal body structure or function. They are not intended to diagnose, treat, cure, or prevent any disease.
Where applicable to a dietary supplement’s structure/function claims, the following FDA disclaimer is used in accordance with applicable requirements:
No. Axivion Nutrition is a dietary supplement brand and platform and does not provide medical diagnosis, medical advice, or individualized treatment.
Product recommendations, dosages, and individual regimens are the responsibility of the appropriately qualified healthcare practitioner and should be determined within that practitioner’s lawful scope of practice.
Axivion Nutrition does not replace the professional judgment or clinical care of a qualified healthcare provider.
If you experience an adverse reaction, allergic symptom, or unexpected discomfort while taking an Axivion Nutrition product, discontinue use and consult an appropriate healthcare professional. If you experience a medical emergency or severe symptoms, seek emergency medical assistance.
Individual responses to dietary ingredients may vary. Customers should inform their healthcare practitioner of relevant medical conditions, allergies, medications, and other factors that may affect their use of dietary supplements.
Axivion Nutrition does not provide medical diagnosis or treatment. Any applicable reporting, investigation, or other obligations relating to adverse events will be handled in accordance with applicable law and regulatory requirements.
Axivion Nutrition products are manufactured by qualified third-party manufacturing partners in the United States using facilities and processes intended to comply with applicable FDA dietary supplement Current Good Manufacturing Practice (cGMP) requirements.
Products and ingredients may undergo appropriate quality-control testing, which may include testing for identity, potency, purity, and contaminants such as heavy metals, as applicable to the product and its specifications.
Axivion Nutrition does not represent that the FDA has approved or certified any individual product, facility, or formulation unless such approval or certification is specifically applicable and documented.